Quality Control.
I still love shopping for records books etc. Sometimes it is taken out of your hands.
Supergrass-I adore them and they now release product on their own. I bought their live album and arrived with a large crease. I contacted the company who handles for the band. They said we will give a a 10% discount. I really wanted a new record.
McCartney Lyrics book was a Christmas gift, two large volumes brand new. Both arrived completely off their spines. Really??
Well just needed to post it out. I can say that most product arrives great. Sadly these two were on the injured list.